Privacy Policy

Introduction

Welcome to Glendower View Guesthouse ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, www.gvgh.co.za.

Information We Collect

We may collect and process the following data about you:

• Personal Identification Information (such as name, email address, phone number)
• Technical Data (such as IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website)
• Usage Data (including information about how you use our website, products, and services)
• Marketing and Communications Data (your preferences in receiving marketing from us and your communication preferences)

How We Collect Your Information

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your personal information by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers like Google Analytics and advertising networks like Facebook Pixel.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and hold certain information.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our website when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our website.
• To monitor the usage of our website.
• To detect, prevent and address technical issues.
• To fulfill any other purpose for which you provide it.

Google Tag Manager, Google Analytics, Google Ads, and Facebook Pixel

We use third-party services to monitor and analyze the use of our website:

• Google Tag Manager: This service helps us manage tags on our website efficiently.
• Google Analytics: We use Google Analytics to track and report website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
• Google Ads: Google Ads is used for advertising and marketing purposes. It helps us to serve ads to users who have visited our site or are likely to be interested in our services.
• Facebook Pixel: This tool allows us to track the actions people take on our website and to create advertising audiences for our ads on Facebook.

For more information on the privacy practices of these providers, please visit their respective privacy policies:

• Google Privacy Policy
• Facebook Privacy Policy

Nightsbridge Online Bookings

We use Nightsbridge to facilitate online bookings. When you book a stay with us, your information is transmitted to Nightsbridge and is subject to their privacy practices. For more details, please review the Nightsbridge Privacy Policy.

Sharing Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except in the following circumstances:

• With service providers who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.
• When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• To fulfill the purpose for which you provide it.
• With your consent in any other cases.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

Changes to this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: info@gvgh.co.za